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SHIPPING

 

What do you ship?
Chairman Avery’s Hunan Heat Sauce

When do you ship?
Packages generally ship within 24 hours of receiving your order, Monday through Friday. If we receive your order during the weekend, it will usually go out on Monday.

Where do you ship to?
We ship to the lower 48 states. We do not ship to Alaska and Hawaii. We also do not ship internationally.

How do you ship?
All packages ship via USPS Priority Mail.

Rates to ship?
We have two shipping rates.
Inside California: $4.00
Outside California: $6.50

The rates apply whether we’re shipping 1, or more jars. For example, if you live in California and order 4 jars, your shipping rate will be $4.00 for the entire order.

How to track an order that’s been shipped?
USPS will send you’re a tracking number for your package.

 

 

RETURNS

 

The Chairman wants you to be satisfied

The Hunan Heat Company promises you that if you are not 100% satisfied with any item you purchase from us, we will refund the full purchase price, exchange the product or credit your account. (minus shipping & handling)

 

Returns and Exchanges

At The Hunan Heat Company you may return any item for a refund or exchange by e-mailing us at support@hunanheat.com. Please note that requests for returns and exchanges should be made within 14 days from receiving your order. We cannot refund your shipping charges unless we have made a shipping error. Please allow 14 business days for your exchange, refund or credit to be completed. No refund on special order items. Report damages to shipper.

 

Change Orders

You may request a change to your order, provided your order has not already been processed and shipped. Please contact us during business hours to change your order.

 

Limitations of Liability

The Hunan Heat Company is not responsible for any injury incurred from using or abusing our products.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, The Hunan Heat Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Hunan Heat Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Hunan Heat Company shall immediately issue a credit to your credit card account in the amount of the charge.